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Help Centre

 A collection of valuable resources and FAQ's.

Product Information

What are the key specifications of Iristel Unite with Webex?Empty heading

  • Cloud Calling

    • Single number reach – Publish one business phone number and all your business calls will go to the device of your choice: desktop, tablet, or smartphone.
    • Wi-Fi calling – From our mobile app you can place and receive business calls using Voice over IP (VoIP) and the cellular network using your business phone number.
    • VoIP calling – Place and receive business calls using VoIP while roaming to avoid high roaming charges.
    • VoIP handover – Automatically keep your VoIP calls as you move between data networks, such as from
    • Multiple calls – Handle two calls at the same time and even merge them into a three-way conversation.
    • HD video – Use high-definition video and wideband audio codecs when you want to turn your audio call into a video call.
    • Corporate directory – Easily access your corporate directory, enabling you to find colleagues within seconds with a simple search from any device.
    • Call pull – Seamlessly move active calls from a desktop to a mobile or the reverse with a single click, without interrupting your ongoing call. Wi-Fi to LTE.

    Click Here - Webex Cloud Calling Figure 1



  • Messaging

    • Direct and group chats - Enjoy extra flexibility with your chat messages: edit, delete, forward, flag for follow-up, quote, animated reactions, and threading.
    • Messaging capabilities – Messaging and file sharing integrated with your content and workflow.
    • History - Everything is saved within your spaces, so you never lose track of your chats and content; all ar safely archived.
    • Notifications - Minimize distractions without missing critical updates by customizing your notifications so you only get alerts about messages that matter to you.
    • Presence status – Smart presence lets you know when your colleagues are available, removing the guesswork from communicating.
    • Offline mode - View your messages and listen to your voicemail when you don’t have a data network connection, so you can always stay productive.
    • External Collaboration - Collaborate with people outside your company by adding external parties directly to spaces and federating with other XMPP applications

    Click Here - Webex Messaging Figure 2

  • Meetings

    •  eSpace meetings - Schedule a meeting or start an ad-hoc meeting with everyone in your space with a single click. And the bonus: everyone’s a host so anyone in the space can start the meeting.
    • Personal meeting room* – Enjoy your own private and secure online meeting room with a dedicated phone number where teams can participate in HD audio, video, messaging, and screen-sharing collaboration.
    • Screen sharing – Share your entire screen or just a specific app or a document, without additional downloads or separate web collaboration apps. Sharing can be done from your desktop and everyone can view it from a desktop, tablet, or smartphone. View in full screen or zoom in or out for better viewing.
    • In-meeting chat – During meetings, desktop, and mobile participants can chat with one another to increase meeting effectiveness.
    • Guest collaboration – Invite external people to join you in a multimedia collaboration session.
    • Recordings* - Record meetings for people who can't attend or for those who want to refer back to what was discussed. Recordings are conveniently stored in your individual or group space for future review.
    • Presenter controls* - Control various aspects of the meeting.

    *Advanced package requirements apply.


    Connect With Intelligent Webex Devices

    • Share content wirelessly. When you connect to a Cisco Webex Board, desk, or room device, you can share content wirelessly when you're not on a call or meeting from your Webex app.
    • Join a Webex Room Device. Also, you can search for a particular device, use the device to join a meeting, or make a call, and you can optimize audio or video of the shared content.

    Click here - Webex Meetings Figure 3

  • Intelligent Collaboration

    • Spaces - Create dedicated spaces to bring together your teams, your customers, and your workflows. Add integrations to your key productivity apps to ensure you are always in the know.
    • Moderator control - Control who is joining specific spaces. Only you can add people to the space, and you get other privileges like being able to delete people's messages or files.
    • File sharing – Simply drag and drop files with a colleague or in a space for your whole team and the files you receive are neatly organized, searchable, and saved. Integrate with key content management apps such as SharePoint and Box to work directly on documents from within your Webex spaces.
    • Whiteboarding - Sometimes a quick sketch explains an idea better than words. In Webex, you can create a whiteboard and draw on it to share your ideas. As you work and changes are saved automatically.
    • Intuitive search - Easily search across spaces, people, messages, and files to find what you need.
    • Reduced disruptions – Webex reduces noise disruptions with noise removal and speech enhancement.
    • Application integration - While you’re chatting, everything you share with a colleague or a group, such as email messages or files from other business applications, is there at your fingertips. Webex is pre-integrated with Office 365, G-Suite, Salesforce, and other popular applications. For a complete list, check the Webex App Hub
Iristel Unite With Webex Data Sheet

How do I integrate Webex into Outlook?

Webex Integration Into Microsoft Outlook

How do I use Iristel Teams Calling?
Empty heading

  • Outbound Calls

    • Select the Calls icon from the left-hand side menu, and from the dial pad, you can dial internal extensions and external numbers from here.
    • Simply type in a number and press the “Call” button

    The icons at the bottom are:

    • Call Time – the length of the current call
    • Mute – Mutes your microphone
    • Dialpad – Use to enter additional digits for auto attendants etc
    • Menu – this will bring up the following additional options:
    • Show device options – brings up your audio device options
    • Enter Full Screen – makes the current call window fill the screen
    • Hold – places the call on hold
    • Transfer – allows you to transfer the call
    • Consult then transfer – allows you to ring another party before performing a transfer
    • Show Participants – shows who is on the call
    • Hang Up – ends the current call

    Please Note – when placing a call on hold there is a delay of 3 seconds before the call is actually on hold, the same goes for resume. Please do not press the hold button multiple times as the requests will queue and cause you confusion


    Click Here - Teams Calling - Outbound Calls Figure 1

  • Blind Transferring A Call

    While on an active call, press the menu button and then select ‘Transfer' - this will bring up a new window and you can type in a number to transfer to:


    Click Here - Teams Calling - Blind Transferring A Call Figure 2

  • Consultative transfer

    While on an active call press the menu button and then select Consult then Transfer, this will bring up a new window and you can type in a number to call first:


    Press Consult, and the original call will be placed on hold.


    Now you have 2 options, if the 3rd party accepts your call you can then press Transfer to complete the transfer. Or you can press Stop Consulting to end this call and return to your original call.


    Click Here - Teams Calling - Consultative transfer Figure 3

  • Answering A Call

    • When someone calls you from either an external number or internal extension, there will be a pop up in the bottom right of your main screen like the below.
    • Simply press the answer button or the hang up to end the call.
    • Once answered the controls will be the same as you have in the normal call window.

    Click Here - Teams Calling - Answering A Call  Figure 4

  • Dialing Voicemail

    • The easiest way to dial your hosted voicemail is to setup a speed dial to *86.  Click on the Speed Dial
    • Menu, then click on Add Speed Dial
    • In the new window type a name for the speed dial and press the “Add” button
    • Type *86 in the “Phone*” box and press “Add”
    • To dial the speed dial, click on the small phone icon in the bottom left of the Speed Dial button and the call will be initiated

    Click Here - Teams Calling - Dialing Voicemail  Figure 5

Iristel Teams Calling User Guide

Do you have more information on the Iristel Teams Calling Phone App?

  • Enable dialing in Teams without additional Microsoft licensing requirements.

    Click Here - Teams Calling  Phone Apps Figure 6


    Completely native experience

    Every click, action, and call takes place within Teams. No cross-launch or additional software to install.


    Intuitive UI

    Simple and easy to navigate UI enables you to quickly carry out everyday calling tasks effectively and efficiently


    Powerful functionality

    From contacts and call history management, to hold/resuming and transferring active calls to PSTN


    Cost savings

    vs. Teams Phone license


    Mix and match

    It’s not all in. You can blend Teams Phone and Phone App across the user base

    Use the Teams Phone license for a ‘standard user experience’

    Use a Phone App where users don’t require the ‘standard user experience’


    Enable Teams calling for all

    Voice-enabling Teams shouldn’t have to be an expensive process

    Phone App cost-effectively enables organizations of any size to voice-enable Teams



  • What you get with Phone App

    Integrated dial pad and calling

    • Enter the number in any format, use the keyboard or mouse to enter the number
    • Click to call or press enter on the keyboard
    • ‘My number’ clearly indicated in the dial pad
    • Inbound calling – Answer as you usually would. When the call appears in the bottom right of the app, accept and the call will initiate in the native call window
    • Outbound calling – Once a call is initiated, you will receive an inbound call in the bottom right of the app, answer this and the call will connect. This is our ‘double-click dialing

    Active call management

    • Transfers–Blind transfers to PTSN. Type the number or search for a contact
    • Hold/Resume –Hold the active call and resume when ready. When holding, hold music will
    • play if set up on your PBX. If not, the call will still hold but will be silent.
    • Active call management with Phone App is easily performed across desktop, browser, and mobile

    Contacts List

    • Full name and number in the contacts list, with the ability to make a call straight from the tab
    • Contacts reflect Outlook contacts
    • Add contacts within the Phone App –these will populate your Outlook contacts
    • Edit and Delete your contacts made in the Phone App
    • Search contacts by name or number

    Call history

    • Calls displayed are calls made/received using Phone App, not Teams Phone
    • Filter contacts by call ‘states’ dial contacts directly from the tab
    • Search call history by contact and number
    • Full detail on call ‘state’, including time and date
    • 14-day search history
    • Up to 100 calls stored (within 14-day period)


  • Phone App feature functionality

    Native Dialer

    • Dial any number in any number format and use as you would if using the Teams Phone dialer

    Native Calling

    • Outbound calling –once a call is initiated, you will receive an inbound call in the bottom right of the app, answer this and the call will connect. This is our ‘double-click dialing’
    • Inbound call –Answer as you normally would. When the call appears in the bottom right of the app, accept and the call will initiate in the native call window

    Active Call Management

    • Hold/resume (via Phone App) –Simply toggle back to the Phone App window when on an active call and within the active calls tab, simply click the ‘hold’ and ‘resume’ button
    • Blind Transfer to PSTN (via Phone App) – Simply toggle back to Phone App window when on an active call, and within the active calls tab simply click the ‘transfer’ button and type the number or contact to transfer to

    Contact Management

    • Contacts from personal Outlook are pulled through to your contacts list when opening Phone App.
    • Add (singularl or in bulk) contacts in Phone App and amend/ delete these contacts. Any contacts created in Phone App will also populate your Outlook contacts
    • You can searchontacts by name and number and call a contact directly from the contacts tab

    Call History

    • Filter by missed, incoming and outgoing calls. You can search call history by number orname and call the contact back directly from the tab.
    •  To help with any calling issues, clicking on the date/time of call will bring up call data that can be used within a support ticket



Teams Calling Phone App Guide

Technical Support

What Causes Call Quality Issues (QoS)?

  • QoS and some of the most common call and fax quality issues and their causes

    Call quality issues can be frustrating and disruptive to communication. These issues are typically caused by problems in the transmission of data packets over the local network and the Internet connection. When these packets are delayed, corrupted, or lost, it leads to call quality problems and failed fax transmissions. Understanding the common issues and their causes can help in troubleshooting and resolving these problems effectively.

  • 1. Audio cutting in and out, hearing every other word:

    • Insufficient Internet bandwidth due to other devices on the network consuming too much bandwidth.
    • Wireless interference affects phones connected wirelessly.
    • Local network issues, such as a Broadcast Storm caused by miswired/looped network cables or devices flooding the network.
    • Poor line conditions from the Internet Service Provider (ISP) or underlying carrier issues.

  • 2. Robotic sound, sounds like you're in a tunnel:

    • Bandwidth congestion caused by excessive network usage by computers and other devices.
    • Wireless interference affects wirelessly connected phones.
    • Poor line conditions from the ISP or underlying carrier issues.

  • 3. Delayed audio, talking over one another, one-way audio during calls:

    • Local network issue called DHCP Race Condition (Conflicting DHCP Servers).
    • Wireless interference affecting wirelessly connected phones.
    • Intermittent ISP connection drops or underlying carrier issues.

  • 4. Dropped calls, audio temporarily drops out but comes back:

    • DHCP Race Condition (Conflicting DHCP Servers) on the local network.
    • Wireless interference affecting wirelessly connected phones.
    • Brief to longer periods of ISP connection drops or underlying carrier issues.

  • 5. Picking up a call and hearing dead air, one-way audio at the start of calls:

    • SIP ALG (Application Layer Gateway) setting enabled on the modem/router(s) or firewall(s).
    • Wireless interference affecting wirelessly connected phones.
    • Poor line conditions from the ISP.

  • 6. Echo/Feedback, local environment interference, defective phone equipment:

    • Local environment interference, such as proximity to electronic devices like PCs, microwaves, cell phones, and routers.
    • Defective phone handset or headset (if affecting only specific phones).
    • Insufficient Internet bandwidth due to excessive usage by other devices.
    • Underlying carrier issues.

  • 7. Static, background noise, buzzing:

    • Defective phone handset or headset (if affecting only specific phones).
    • Local environment interference, such as proximity to electronic devices and routers.
    • Faulty phone power adapter.
    • Poor line conditions from the ISP.

  • 8. Faxes failing inbound, outbound, or both, distorted/missing/blank fax pages, lines across fax pages

    • Incorrect settings on the fax machine, such as enabled Error Correction Mode (ECM) or incorrect Transmission Speed (Baud Rate).
    • Insufficient Internet bandwidth due to excessive usage by other devices.
    • Poor line conditions from the ISP or underlying carrier issues.
  • Basic Troubleshooting Steps

    1. Check if you're experiencing internet connection problems by verifying if web pages load slowly or fail to load. Contact your Internet Service Provider for assistance in resolving connection issues.
    2. To ensure optimal configuration, refer to a comprehensive list of routers and their recommended settings for common devices.
    3. Perform bandwidth tests to assess the speed and quality of your internet connection.
    4. If you suspect a faulty phone handset or headset, try using a speakerphone or an alternate handset for testing.
    5. Contact customer support and provide detailed information, such as the date, time, and extension where the call dropped or experienced poor audio quality. This information will help the support team in quickly identify and resolve the problem.

    By understanding the common issues and their causes and following the recommended troubleshooting steps, users can improve call and fax quality, leading to more effective and reliable communication.


Billing

  • Why are you making credit verification?

    We are conducting a credit verification in order to assess the customer’s ability to meet the financial obligations in relation to the services requested.

  • When is my invoice being issued?

    IRISTEL invoices are usually issued automatically on the 2nd day of each month. On rare occasions, the issuance date may be delayed if we observe anything unusual with the rates, the service packages or any other process in general. The billing cycle is resumed once all issues are corrected, which usually doesn’t take more than a couple of days.

  • When is my invoice due?

    IRISTEL invoices have a 14 day payment term and provided the issuance process is not delayed, the due date falls on the 16th of each month.

  • Why are you making credit verification?

    We are conducting a credit verification in order to assess the customer’s ability to meet the financial obligations in relation to the services requested.

  • Why do I have to pay a security deposit?

    A security deposit may be required by our Credit Team following a credit verification, either because the level of risk indicated by your credit file does not match with the risk thresholds for your type of service, or because a credit file has not been found.

  • How long will you keep the security deposit?

    The security deposit is kept under the account for the duration of the service and it will be not assigned against your invoices or returned, without the prior consent of our Credit Team. You may request a return of the security deposit after 12 consecutive months of positive payments.


    Upon account termination you will be returned any deposit amount unused after final billing adjustments.

  • Can I pay my invoices with the security deposit?

    You may request a return of the security deposit after 12 consecutive months of positive payments.


    Upon account termination you will be returned any deposit amount unused after final billing adjustments. 

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