This type of wireless 9-1-1 service is provided in areas that receive Enhanced 9-1-1 service. To improve the safety and security of Canadians, the CRTC required wireless carriers to upgrade their 9-1-1 services to provide an enhanced capability to identify the location of wireless 9-1-1 callers. This is particularly important in emergency situations where the caller is unable to speak or cannot identify his or her location. This improved location capability is enabled by two technologies:
Global Positioning System (GPS) – or – Triangulation Capability
With Enhanced 9-1-1, wireless carriers use Global Positioning System (GPS) and/or Triangulation technology to identify a 9-1-1 caller’s location (generally within 50 to 300 meters of the cellphone). The emergency call and the caller’s location are automatically transmitted to a 9-1-1 call center serving that area.
Not all cellphones have GPS capability. To get more information on a cellphone’s capabilities, check your manual or ask your wireless service provider. GPS capability uses signals from satellites to determine a cellphone’s location.
If your cellphone does not have GPS capability, wireless carriers can also use triangulation technology, which locates the caller by measuring the cellphone signal’s distance from nearby cellphone towers.
The location information, as determined by either GPS and/or triangulation, will be provided to the 9-1-1 operator if you are using either a cellphone with pre-paid minutes or a wireless service plan. If you have a cellphone but are not subscribed to any service, you can still dial 9-1-1 in an emergency and receive basic wireless 9-1-1 service.
Please take into account the following tips when calling 911 using our service: