Canada’s Largest and Fastest Growing Carrier
Solutions

Contact Centers

The nature of the contact center is changing. Iristel offers solutions that enhance performance and productivity, contribute to top line revenue and improve customer satisfaction and retention. Building better businesses by creating better contact centers.


Improve Business Outcomes

Predictive analytics-based routing gives contact centers the best chance at delivering optimal business results. By predicting the needs of each customer and matching them with the best agent to handle the situation, you can maximize both agent performance and overall customer experience.

Enhance Internal Communication

Enable real-time collaboration between agents, managers and back-office subject matter experts via voice, chat and video communications to increase first call resolution.

Integrate With Salesforce

Streamline process and increased productivity and by running your contact center operations within Salesforce.

Scale Your Contact Centre

Scale your system to match the ebb and flow of your business. Add agents during the busy season and remove them when things start to slow down again, with no additional costs.

Efficient Transition

Maintain your investment in existing on-premise systems while gaining all the features and benefits of the cloud. Gradually migrate to the cloud and route customers to both on-premise and cloud systems.

Working with the professional Iristel team has brought only positives to our work environment from day one. Our needs required us to map out three sub-businesses with distinct phone paths and call answering/messaging scenarios. The Iristel team always had a solution for each request and would often suggest efficient alternatives that directly impacted inbound customer call response time.

Iristel facilitated a smooth and rapid transition from our previous phone system to this highly efficient and versatile Hosted Phone system. Did I mention the considerable cost reduction and excellent support?

Having considered many alternatives, we have never looked back on this critical decision.

Joseph Valenti
Valcomp

Build a Better Business