The nature of the contact center is changing. Iristel offers solutions that enhance performance and productivity, contribute to top line revenue and improve customer satisfaction and retention. Building better businesses by creating better contact centers.
Predictive analytics-based routing gives contact centers the best chance at delivering optimal business results. By predicting the needs of each customer and matching them with the best agent to handle the situation, you can maximize both agent performance and overall customer experience.
Enable real-time collaboration between agents, managers and back-office subject matter experts via voice, chat and video communications to increase first call resolution.
Streamline process and increased productivity and by running your contact center operations within Salesforce.
Scale your system to match the ebb and flow of your business. Add agents during the busy season and remove them when things start to slow down again, with no additional costs.
Maintain your investment in existing on-premise systems while gaining all the features and benefits of the cloud. Gradually migrate to the cloud and route customers to both on-premise and cloud systems.