Discover the Power of Cloud Contact's Analytics & Reports

Stay informed about your business performance in real-time with dynamic dashboards, alerts, and reports.

Empower Your Contact Center with Intelligent Insights

Make data-driven decisions to elevate your Contact Center's performance. Our comprehensive and customizable suite of reporting and analytics tools ensures that you are always in the know about every aspect of your operations. Achieve your goals effortlessly by harnessing the power of real-time insights and the data you need, precisely when you need it.

Key Features

Workforce Management

Align your workforce seamlessly with contact volumes using our powerful Workforce Management module. Strive for the perfect balance between customer satisfaction and increased productivity at your Contact Center.

Forecast Multichannel Demand: Utilize Machine Learning to ensure the right number of agents, with the required skills, are available precisely when you need them.
Agent Empowerment: Give your agents control over their workday. They can view schedules, request changes, and swap shifts effortlessly.
Real-time Data Handling: Create personalized reports and receive daily KPIs on your campaigns, agents, and interactions. Good data equals good decisions.

Real Time Dashboards

Stay informed about your Contact Center's dynamics at all times with our real-time dashboards. Gain insights into various KPIs, from overall performance to individual agent metrics.
Comprehensive Metrics: Know the status of available agents, breaks, outbound, inbound, or blended calls, abandonment rate, wrap-up time, and more.

Reports & Alerts

Make smarter decisions using our extensive library of 300+ preset reports or craft your own with our Reports Designer. Schedule reports for specific dates and times, and receive alerts to ensure you never miss a crucial development.
Tailored Insights: Customize reports to suit your unique needs, providing actionable insights.

Gamification

Motivate your agents and reduce turnover by introducing a gamified element to your Contact Center. Set objectives, create games, offer monthly rewards, and foster healthy competition among your staff.
Engage Your Team: Boost morale and productivity with gamified incentives and rewards.

Agent Coaching

Perfect your agents' performance with Cloud Contact's Agent Coaching module. Supervisors can monitor conversations, provide real-time advice during calls, and enhance internal communication using our collaboration tools.
Continuous Improvement: Work together to find the best solutions for your clients, based on real-time feedback.

Empower Your Contact Center with Intelligent Insights

Unlock the potential of your Contact Center with Cloud Contact's Analytics & Reports. Schedule your demo today and experience the transformation of your operations through intelligent insights. Make better decisions, foster agent growth, and ensure unparalleled customer satisfaction.