How can we help?

• Single number reach – Publish one business phone number and all your business calls will go to the device of your choice: desktop, tablet, or smartphone.
• Wi-Fi calling – From our mobile app you can place and receive business calls using Voice over IP (VoIP) and the cellular network using your business phone number.
• VoIP calling – Place and receive business calls using VoIP while roaming to avoid high roaming charges.
• VoIP handover – Automatically keep your VoIP calls as you move between data networks, such as from
• Multiple calls – Handle two calls at the same time and even merge them into a three-way conversation.
• HD video – Use high-definition video and wideband audio codecs when you want to turn your audio call into a video call.
• Corporate directory – Easily access your corporate directory, enabling you to find colleagues within seconds with a simple search from any device.
• Call pull – Seamlessly move active calls from a desktop to a mobile or the reverse with a single click, without interrupting your ongoing call. Wi-Fi to LTE.

Click Here - Webex Cloud Calling Figure 1

• Direct and group chats - Enjoy extra flexibility with your chat messages: edit, delete, forward, flag for follow-up, quote, animated reactions, and threading.
• Messaging capabilities – Messaging and file sharing integrated with your content and workflow.
• History - Everything is saved within your spaces, so you never lose track of your chats and content; all ar safely archived.
• Notifications - Minimize distractions without missing critical updates by customizing your notifications so you only get alerts about messages that matter to you.
• Presence status – Smart presence lets you know when your colleagues are available, removing the guesswork from communicating.
• Offline mode - View your messages and listen to your voicemail when you don’t have a data network connection, so you can always stay productive.
• External Collaboration - Collaborate with people outside your company by adding external parties directly to spaces and federating with other XMPP applications

Click Here - Webex Messaging Figure 2

•  eSpace meetings - Schedule a meeting or start an ad-hoc meeting with everyone in your space with a single click. And the bonus: everyone’s a host so anyone in the space can start the meeting.
• Personal meeting room* – Enjoy your own private and secure online meeting room with a dedicated phone number where teams can participate in HD audio, video, messaging, and screen-sharing collaboration.
• Screen sharing – Share your entire screen or just a specific app or a document, without additional downloads or separate web collaboration apps. Sharing can be done from your desktop and everyone can view it from a desktop, tablet, or smartphone. View in full screen or zoom in or out for better viewing.
• In-meeting chat – During meetings, desktop, and mobile participants can chat with one another to increase meeting effectiveness.
• Guest collaboration – Invite external people to join you in a multimedia collaboration session.
• Recordings* - Record meetings for people who can't attend or for those who want to refer back to what was discussed. Recordings are conveniently stored in your individual or group space for future review.
• Presenter controls* - Control various aspects of the meeting.

*Advanced package requirements apply.

Connect With Intelligent Webex Devices

• Share content wirelessly. When you connect to a Cisco Webex Board, desk, or room device, you can share content wirelessly when you're not on a call or meeting from your Webex app.
• Join a Webex Room Device. Also, you can search for a particular device, use the device to join a meeting, or make a call, and you can optimize audio or video of the shared content.

Click here - Webex Meetings Figure 3

• Spaces - Create dedicated spaces to bring together your teams, your customers, and your workflows. Add integrations to your key productivity apps to ensure you are always in the know.
• Moderator control - Control who is joining specific spaces. Only you can add people to the space, and you get other privileges like being able to delete people's messages or files.
• File sharing – Simply drag and drop files with a colleague or in a space for your whole team and the files you receive are neatly organized, searchable, and saved. Integrate with key content management apps such as SharePoint and Box to work directly on documents from within your Webex spaces.
• Whiteboarding - Sometimes a quick sketch explains an idea better than words. In Webex, you can create a whiteboard and draw on it to share your ideas. As you work and changes are saved automatically.
• Intuitive search - Easily search across spaces, people, messages, and files to find what you need.
• Reduced disruptions – Webex reduces noise disruptions with noise removal and speech enhancement.
• Application integration - While you’re chatting, everything you share with a colleague or a group, such as email messages or files from other business applications, is there at your fingertips. Webex is pre-integrated with Office 365, G-Suite, Salesforce, and other popular applications. For a complete list, check the Webex App Hub

You can connect your Microsoft Outlook account to

your Webex app to make it easier for you to collaborate with your colleagues. Once you’ve connected Webex to your Outlook account, you will be able to see online statuses, and search, call or send chat messages to your Outlook contacts in Webex. Before you can begin, your administrator needs to enable the Microsoft Outlook integration for you.

Click Here - Webex Connect to Microsoft Outlook Figure 4

Once you’ve connected Webex to Outlook, you can set it as your default calling app. This will allow you to use Webex for any calls you make in Microsoft Outlook or whenever you click on a phone number on websites or in other apps.

As an admin, you can enable your users’ status to display in Microsoft Outlook. However, you must only maintain one app that integrates with Outlook for status. Having more than one app integrated with Outlook can cause conflicts. Before enabling Webex App status integration with Outlook, users must quit and unregister any other instant messaging apps that they use to connect with Outlook.

Click Here - Webex Connect to Microsoft Outlook - Enable User Figure 5

Choose the default meeting scheduler to let the Webex app know where you'd like to schedule your meetings by visiting Webex | Choose The Meeting Scheduler. 

Once you have your default scheduler selected, you can go ahead and Schedule a meeting from a space.

Then you can complete and send the meeting invite in Outlook.

Click Here - Webex Connect to Microsoft Outlook - Schedule Meetings Figure 6

You can also schedule a Personal Room meetings if the Outlook schedule meeting option is selected. To schedule Personal Room meetings, your seat will need the SmartVoice Meeting Add-On. Once complete, you can set up the meeting in Outlook.

Click Here - Webex Connect to Microsoft Outlook - Schedule Personal Room Meetings Figure 7

If you have a standard license, you can add the Cisco Webex Scheduler to your Outlook.

Click Here - Webex Connect to Microsoft Outlook - Webex Scheduler Figure 8

The Webex Scheduler lets Microsoft 365 users schedule Webex meetings or Webex Personal Room meetings directly from Microsoft Outlook, in any browser. The calendar invite shows the Webex meeting details, including a link to join the meeting. 

Hybrid Calendar Integration with your Webex calendar to fully synchronize with your Office 365 calendar. This means that any time you schedule a meeting or space in Cisco Webex, it will add the meeting details to your Outlook calendar.

Deploy Hybrid Calendar Office 365 A user who has access as an Office 365 administrator and Webex Customer administrator will be required to deploy the Hybrid Calendar. This is usually your IT manager.

Click Here - Webex Connect to Microsoft Outlook - Webex Scheduler Figure 9

You can add Webex to Microsoft 365 Azure Active Directory (Azure AD) and then synchronize users from the directory to your organization managed in Control Hub. This syncs your Outlook and Webex Directory by importing your Outlook Directory users into Webex.

This will also need to be completed by a user who has both Webex Customer Admin and Azure

Administrator privileges – usually your organization’s IT manager. 

Click Here - Webex Connect to Microsoft Outlook - Directory Synchronization Figure 10

When the Azure Directory synchronization is completed, all the users the Microsoft Administrator decides to synchronize with Webex will be imported to Webex. If Webex finds an email address that doesn’t have a Webex for Broadworks license, it will import this user for the purpose of synchronization only.

Click Here - Webex Connect to Microsoft Outlook - License Type Based On Imported User Figure 11

Once complete, user Status is now fully supported. You can now see your user status available in ‘To’ and 'CC’ email composing fields.

Click Here - Webex Connect to Microsoft Outlook - Azure Users Are Searchable In All Webex Clients Figure 12

• Select the Calls icon from the left-hand side menu, and from the dial pad, you can dial internal extensions and external numbers from here.
• Simply type in a number and press the “Call” button

The icons at the bottom are:

• Call Time – the length of the current call
• Mute – Mutes your microphone
• Dialpad – Use to enter additional digits for auto attendants etc
• Menu – this will bring up the following additional options:
• Show device options – brings up your audio device options
• Enter Full Screen – makes the current call window fill the screen
• Hold – places the call on hold
• Transfer – allows you to transfer the call
• Consult then transfer – allows you to ring another party before performing a transfer
• Show Participants – shows who is on the call
• Hang Up – ends the current call

Please Note – when placing a call on hold there is a delay of 3 seconds before the call is actually on hold, the same goes for resume. Please do not press the hold button multiple times as the requests will queue and cause you confusion

Click Here - Teams Calling - Outbound Calls Figure 1

While on an active call, press the menu button and then select ‘Transfer' - this will bring up a new window and you can type in a number to transfer to:

Click Here - Teams Calling - Blind Transferring A Call Figure 2

While on an active call press the menu button and then select Consult then Transfer, this will bring up a new window and you can type in a number to call first:

Press Consult, and the original call will be placed on hold.

Now you have 2 options, if the 3rd party accepts your call you can then press Transfer to complete the transfer. Or you can press Stop Consulting to end this call and return to your original call.

Click Here - Teams Calling - Consultative transfer Figure 3

• When someone calls you from either an external number or internal extension, there will be a pop up in the bottom right of your main screen like the below.
• Simply press the answer button or the hang up to end the call.
• Once answered the controls will be the same as you have in the normal call window.

Click Here - Teams Calling - Answering A Call  Figure 4

• The easiest way to dial your hosted voicemail is to setup a speed dial to *86.  Click on the Speed Dial
• Menu, then click on Add Speed Dial
• In the new window type a name for the speed dial and press the “Add” button
• Type *86 in the “Phone*” box and press “Add”
• To dial the speed dial, click on the small phone icon in the bottom left of the Speed Dial button and the call will be initiated

Click Here - Teams Calling - Dialing Voicemail  Figure 5

Click Here - Teams Calling  Phone Apps Figure 6

Completely native experience

Every click, action, and call takes place within Teams. No cross-launch or additional software to install.

Intuitive UI

Simple and easy to navigate UI enables you to quickly carry out everyday calling tasks effectively and efficiently

Powerful functionality

From contacts and call history management, to hold/resuming and transferring active calls to PSTN

Cost savings

vs. Teams Phone license

Mix and match

It’s not all in. You can blend Teams Phone and Phone App across the user base

Use the Teams Phone license for a ‘standard user experience’

Use a Phone App where users don’t require the ‘standard user experience’

Enable Teams calling for all

Voice-enabling Teams shouldn’t have to be an expensive process

Phone App cost-effectively enables organizations of any size to voice-enable Teams

Integrated dial pad and calling

• Enter the number in any format, use the keyboard or mouse to enter the number
• Click to call or press enter on the keyboard
• ‘My number’ clearly indicated in the dial pad
• Inbound calling – Answer as you usually would. When the call appears in the bottom right of the app, accept and the call will initiate in the native call window
• Outbound calling – Once a call is initiated, you will receive an inbound call in the bottom right of the app, answer this and the call will connect. This is our ‘double-click dialing

Active call management

• Transfers–Blind transfers to PTSN. Type the number or search for a contact
• Hold/Resume –Hold the active call and resume when ready. When holding, hold music will
• play if set up on your PBX. If not, the call will still hold but will be silent.
• Active call management with Phone App is easily performed across desktop, browser, and mobile

Contacts List

• Full name and number in the contacts list, with the ability to make a call straight from the tab
• Contacts reflect Outlook contacts
• Add contacts within the Phone App –these will populate your Outlook contacts
• Edit and Delete your contacts made in the Phone App
• Search contacts by name or number

Call history

• Calls displayed are calls made/received using Phone App, not Teams Phone
• Filter contacts by call ‘states’ dial contacts directly from the tab
• Search call history by contact and number
• Full detail on call ‘state’, including time and date
• 14-day search history
• Up to 100 calls stored (within 14-day period)

Native Dialer

• Dial any number in any number format and use as you would if using the Teams Phone dialer

Native Calling

• Outbound calling –once a call is initiated, you will receive an inbound call in the bottom right of the app, answer this and the call will connect. This is our ‘double-click dialing’
• Inbound call –Answer as you normally would. When the call appears in the bottom right of the app, accept and the call will initiate in the native call window

Active Call Management

• Hold/resume (via Phone App) –Simply toggle back to the Phone App window when on an active call and within the active calls tab, simply click the ‘hold’ and ‘resume’ button
• Blind Transfer to PSTN (via Phone App) – Simply toggle back to Phone App window when on an active call, and within the active calls tab simply click the ‘transfer’ button and type the number or contact to transfer to

Contact Management

• Contacts from personal Outlook are pulled through to your contacts list when opening Phone App.
• Add (singularl or in bulk) contacts in Phone App and amend/ delete these contacts. Any contacts created in Phone App will also populate your Outlook contacts
• You can searchontacts by name and number and call a contact directly from the contacts tab

Call History

• Filter by missed, incoming and outgoing calls. You can search call history by number orname and call the contact back directly from the tab.
•  To help with any calling issues, clicking on the date/time of call will bring up call data that can be used within a support ticket