Voice & Auto Dialer Solutions

Experience high-quality voice interactions with ACD, IVR, and auto-dialers for managing inbound, outbound, and blended interactions.

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Voice & Auto Dialer Solutions

Iristel brings you cutting-edge voice & auto-dialer solutions to elevate your customer interactions. Boost efficiency, lower response times, and power up your productivity by up to 300%.

Auto-Dialers

Preview Dialer: Minimize downtime between calls with the Preview Dialer. Dial numbers automatically as soon as an agent becomes available, ensuring customers are never left waiting.
Progressive Dialer: Connect clients with specific agents seamlessly. The Progressive Dialer calls agents first and then forwards the call to the assigned client.
Reverse Progressive Dialer: Identify voicemails easily and save agents' time with the Reverse Progressive Dialer. Call clients first and then transfer the call to the assigned agent.
Predictive Dialer: Efficiently handle multiple calls simultaneously. The Predictive Dialer predicts agent availability and starts dialing based on average wrap-up times.
Power Dialer: Optimize call strategies with the Power Dialer. Determine the average calls needed to connect with a person and customize over-dial and maximum outbound calls on the fly.

A woman wearing headphones talking on a cell phone

Voice Features

IVR

Shorten call handling times, free up agents, and increase productivity with our Interactive Voice Response system.

IVR Features:

Easy-to-use drag-and-drop interface for seamless IVR system updates.
Integrate effortlessly with your CRM for streamlined customer data access.
Virtual hold feature allows customers to be called back.
What is Interactive Voice Response? A technology enabling computers to interact with humans through voice commands, segmenting and routing callers to the most appropriate agent.