Mobifi
FAQ

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Plan Overview

  • What is Mobifi with a US Mobile Plan?

    Tired of expensive Canadian roaming plans or having to use a secondary U.S. or Mexican phone plan/SIM card and different phone number while travelling?


    Our plan offers an all-in-one solution designed specifically for people who spend a significant amount of time each year in the U.S. and/or Mexico.


    Our plan combines convenience, cost savings and reliable network coverage, allowing snowbirds and other travellers to do away with expensive roaming packages from Canadian providers and inconvenient secondary SIM cards and phone plans.

  • Is this plan intended to be used year-round?

    You can use the plan year-round providing all of the benefits you need in a single plan for calls, texts and data while you are in Canada, the U.S. and Mexico.  Primary usage must occur in the United States.

  • What features does the plan include?

    The plan includes the following features:


    • Mobifi by Iristel
    • Unlimited talk, text and smartphone data on the 5G & 4G LTE network
    • Unlimited domestic data roaming
    • Unlimited 2G data in Mexico & Canada after 5GB high-speed data
    • 50GB of high-speed mobile hotspot data
    • Unlimited 3G speed Smartphone Mobile Hotspot after 100GB
    • Simple Global (up to 256kbps)
    • Gogo in-flight unlimited texting and unlimited Wi-Fi 
    • Voicemail

    Canada & Mexico


    • 5GB LTE talk & text to/from the US, Mexico & Canada
    • Unlimited 2G data in Mexico & Canada after 5GB high-speed data

  • Do your phone plans use a Mobile App or Voice over Internet Protocol (VoIP) for text and phone calls?

    No, our plan runs directly and seamlessly through our mobile carrier partner’s network, which provides you with speed, quality and reliability you won’t get with many phone plans that use a mobile app or VoIP technology.


    In addition, with our plan you won’t have to use a mobile app to make or receive phone calls.

  • Which mobile carrier networks do your plans use?

    If you subscribe to our US Mobile Plan, it uses different carrier networks depending on which country you are in: 


    While in the U.S.: While in the U.S., the wireless plan will be using T-Mobile’s network, the U.S.’s second largest mobile carrier’s network.


    While in Canada: T-Mobile has roaming agreements with multiple local Canadian carrier networks. Our plan will automatically find and use the strongest signal available from these local network partners, which means you aren’t tied to any single Canadian provider while you are in Canada.


    While in Mexico: T-Mobile has roaming agreements with multiple local Mexican carrier networks. Our plan will automatically find and use the strongest signal available from these local network partners, which means you aren’t tied to any single Mexican provider while you are in Mexico.


    While in Other Countries: ??


  • How much does the plan cost?

    The plan is $59 CAD per month for 1 line and $55 CAD per line, per month when activating 2 lines.  Applicable taxes apply

  • Is there an activation fee?

    Yes, there is a one-time activation fee of $20 CAD per line to start your plan. This includes the activation of your plan, your physical SIM card (if you require one) and shipping costs for your SIM card.

  • Do I need to enter a long-term contract?

    No, there are no long-term contracts. There is a 3 month minimum when you first activate our plan, after this initial three month period, your plan will be on a month-to month basis, which you can cancel any time. You plan will automatically renew and be billed monthly until you cancel your plan. 

  • What if I need more than 5GB of 5G Data While I am in Canada or Mexico?

    5G data in the U.S. is unlimited.


    In Canada and Mexico, once you reach your monthly limit of 5GB of 5G data, you will still be able to use data at a reduced speed of 128KB.


    At this time, we don’t offer an option to increase the amount of monthly 5G data you can access in Canada or Mexico.

Getting Started

  • How do I get a Mobile and the USA plan?

    1. Device compatibility – Most current devices are compatible.  If by chance your devices is incompatible, we will contact you to let you know.    
    2. Ensure your mobile phone is unlocked – If you do not know if your phone is unlocked or not, please check with your current provider. 
    3. Select the ‘Activate Now’ below and complete the submission form (we’ll have to put hyperlink)
    4. Once the order is processed, we’ll ship your sim card or provide instructions for eSim activation.  Allow enough time for the SIM card to be shipped (2 to 10 business days). Time varies depending on where you are located.
    5. Once you receive your sim, give Iristel a call (1-833-474-7835) so we can complete the transfer. Once the process is complete, all calls will be forwarded to your new phone number and all text messages will be forwarded to your email address.  It’s that easy!
  • Does my phone need to be unlocked?

    Yes, the phone must be unlocked.  Check with your current carrier if you are unsure if your device is unlocked or not.

  • How do I move from my current mobile provider?

    Follow this link (Link to mobifi activation portal) and fill out the subscription form.  We’ll handle the rest!


  • Can I move my current Canadian phone number to you?

    Definitely!  You can transfer your mobile or home phone number.

  • How do I get my SIM card?

    You will need to get a SIM card from us to use the plan. You have two options for the type of SIM card you can use, depending on your mobile phone’s capabilities: a physical SIM card or a virtual eSIM card.


    Physical SIM Cards


    Can be mailed to your Canadian or U.S. address.


    Shipping your SIM card to a Canadian address takes approximately 2 - 10 business days.  10 business days is rare, only for remote locations.


    Shipping your SIM card to a U.S. address takes approximately 2 - 10 business days.  10 business days is rare, only for remote locations.

Cancelling your plan

  • How do I cancel my plan?

    If you decide to cancel your plan, call or email us and we will process your cancelation. 

  • If I decide to cancel my plan with you, can I take my Canadian phone number with me to my new provider?

    Yes, while we will be sorry to see you go, you can transfer your Canadian phone number from us to another provider if you ever choose to switch to another provider.

Using Your Canadian and U.S. Phone Numbers

  • How does my Canadian phone number work with a U.S. plan?

    If you subscribe to our US plan, it comes with a U.S. phone number. When you sign up for a plan, your current Canadian phone number will also be transferred. If you don’t already have a Canadian phone number, we can provide you with a new one.



    Using Iristel’s proprietary Mobifi technology, your Canadian phone number will be forwarded to your U.S. phone number, where you will seamlessly receive all of your phone calls and text messages (via email), regardless of whether they were made to your Canadian or U.S. phone number.


    This is one of the big advantages of our plan, as it allows individuals with Canadian phone numbers to continue to call and text you on your Canadian number and avoid long distance charges, regardless of where you are. In addition, your contacts won’t have to update your contact info with your new U.S. phone number to continue to stay in touch with you, although, you may want to consider asking your contacts to add your U.S. number - in addition to your Canadian number - to your contact profile on their phones (see below for more details).


    Receiving Calls and Text Messages


    Anyone calling or texting you can use your Canadian or U.S. phone number. Regardless of which number they use, you’ll seamlessly receive your calls and texts (via email).


    This provides you and your contacts with maximum flexibility, as your Canadian contacts may want to call and text you on your Canadian phone number and your U.S. contacts may want to call and text you on your U.S. number to avoid long distance charges. 


    TIP: You can ask your contacts to add your U.S. number - in addition to your Canadian phone number -to your contact profile on their phone, making it easy for them to call or text you using either your Canadian number or U.S. number whenever they choose.


    Making Calls and Sending Text Messages


    Simply make your outbound calls and send text messages the same way you always have. 


    When you make an outbound call or send a text message, it will come from your U.S. phone number, regardless of whether you are calling or texting from the U.S., Canada, Mexico or any other country.


    By default, your U.S. phone number will appear in the call display or as the text message sender on the person’s phone you are calling. 


    TIP: If you would like your name to show up instead of your U.S. phone number on your contacts’ phone when making outbound calls or sending text messages so they can more easily identify calls and text messages coming from you, simply ask your contacts to add your U.S. phone number under your contact profile on their phone, and any calls and texts they receive from you will show up as coming from your name instead of your U.S. phone number.

  • How do I set up Voicemail with my plan?

    Press and hold 1

    Enter your password if prompted (the last 4 digits of your phone number)

    Follow the directions to reset your password

    Record your greeting

    That’s it!


    Voicemail can be reset or modified only in the USA but accessed all over the world.  To reset your voicemail while in the USA, dial #793# and follow the directions.

  • Will 9-1-1 work?

    Yes, 9-1-1 will work.

Roaming

  • Do I need to do anything when crossing the border to another country?

    No, roaming will automatically work.

  • How does roaming work in countries other than the U.S., Canada and Mexico?

    The plan gives you unlimited texting and data at up to 256kpbs in more than 210 countries and destinations at no extra charge.  Unfortunately, calls and faster data speeds are not available.  

Billing


For any billing inquiries, please call 1-833- 474-7835 or email billing@iristel.com.

Troubleshooting


A network reset will fix most connectivity issues. If you are still experiencing problems, dial #611 on your mobile phone and you will be connected to the technical hotline.

Get traveling with Mobifi

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